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FAQ


1.Shipping

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We typically ship in 1-3 business days.  All of our sunglasses are handmade from scratch in our own shop, so it can sometimes be challenging to keep up with the high demand for our product. Please know that we are doing the best we can to get orders out promptly.

For Domestic Order it may take 4 - 6  business days for product to be delivered after product is shipped

For International Order it may take 8 -10  business days for product to be delivered after product is shipped

To review your order status, login to your Fabwoods account. If you have any further questions or concerns, please let us know and we will do everything we can to help you with your order.

 

HOW DO I KNOW IF MY ORDER HAS SHIPPED? CAN I TRACK IT?

Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing info@fabwoods,in. We will be happy to find out what exactly is going on with your order.

 

HOW MUCH DOES SHIPPING COST?

We’re happy to offer free domestic and International shipping!

International orders, however, may be subject to import duties and taxes which we cannot cover.

 

WHO PAYS FOR INTERNATIONAL IMPORT TAXES?

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Fabwoods has no control over these charges. Customs determines these charges and Fabwoods has no way of knowing what these charges may be. Fabwoods is not responsible for any actions taken by customs or the chosen package delivery service.

 

PRODUCT INFORMATION

ARE FABWOODS GLASSES WATERPROOF?

Fabwoods glasses are water-resistant and will not be affected by sweat or other small amounts of water. Excessive water exposure, including - but not limited to - submersion, may cause glasses to warp. 

WILL MY GLASSES LOOK EXACTLY LIKE THE PHOTO?

Please understand that no two pieces of wood are identical. Therefore, no two pairs of Fabwoods Wooden Eyewear  will be exactly alike. Product photos on this website should be used solely as a guide to what a product will resemble, not as an exact representation. Minute differences should be expected in each product’s construction, as minor deviations are inherent to Fabwoods handcrafted manufacturing process.